Welcome Wholesales Order

Contact Us: info@armsaholic.com | +852 63664535

Order will be charged in HKD

退款政策

⚠️As a Customer, you should understand that it is your responsibility to check local import laws and local tax regulations before purchasing this product/item.

IMPORTANT NOTICE FOR EUROPEAN UNION (EU) BUYERS

EUROPEAN UNION RIGHT OF WITHDRAWAL EXCEPTION: If you are a customer located in the European Union, pursuant to EU Directive 2023/2673, the 24-hour notification limit, 7-day return restriction, and the "Store Credit Only" policy listed below do not apply to your 14-day statutory Right of Withdrawal. EU buyers have 14 days from the date of delivery to request a return and refund.

However, by purchasing from this site, EU buyers expressly agree to the following legally binding terms:

  • Return Shipping & Import Duties: The buyer is solely and entirely responsible for arranging and paying all international return shipping fees and any import customs duties/taxes required to return the product back to our facility in Hong Kong. These costs will not be reimbursed.

  • Condition & Value Depreciation: To be eligible for a full cash refund (credited back to your original payment method), the product must be returned in brand new, unopened, and pristine condition within its original packaging.

  • Up to 50% Deduction for Used/Opened Items: If the returned item has been opened, unsealed, used, tested, or damaged, it is no longer considered brand new. In accordance with EU law, ArmsAholic reserves the right to deduct up to 50% of the original product value from your final refund to cover the diminished value and depreciation of the goods.

🌐 FOR NON-EUROPEAN UNION (EU) BUYERS

While all the products we sell are, in our opinion, pure joy to play with, we understand that you will not always be 100% satisfied with your purchase. That is why we offer a return policy for customers. We at ArmsAholic Shop will honor a store credit exchange in the event you truly regret your purchase. We do not provide cash refunds.

What is the time limit for returning goods to ArmsAholic Shop?

  • If after receipt of your order there are certain products that you change your mind on and wish to return, you must notify us at info@ArmsAholic.com within 24 hours of receipt of the delivery. We will be able to track exactly when you receive the order based on information supplied to us by the express delivery companies.

  • ArmsAholic Shop reserves the right to deny any request for returns made after 24 hours of delivery to your designated address.

  • No return/exchange will be accepted after 7 days of receiving the delivery.

How Do I Report My Intent To Return For Credit?

You must get an approval for return from ArmsAholic Shop. After you send your email to info@ArmsAholic.com, our staff will respond to your email and acknowledge your intent to return all or part of your order.

 

What Do I Have To Do?

Two important points to note are as follows:

 

  1. Returned Goods Must Be In Perfect Condition Credit is provided in the form of store credit. No cash credit or refunds are provided. Returned items must be in perfect condition with all original packaging and manuals. Any damage will be assessed by ArmsAholic Shop, and the amount of credit will be judged based on whether the returned product was used or damaged.

     

  2. You Are Responsible For Return Shipping Charges You will be responsible for paying the shipping charges for the returned products to ArmsAholic Shop. A 20% restocking fee will be applied to the returned product, and you will be credited with 80% of the original value. The money will be credited to you once the package has been received by ArmsAholic Company. An email will be issued to you once this happens to confirm that the return is successful, and to notify you of the official amount of credit. Again, if the item is in brand new unused condition, then you will only be charged the 20% restocking fee. Additional fees will be incurred if the item is damaged, is missing manuals or parts, or appears used.

     

If you have additional questions on our return policy, please email info@ArmsAholic.com